Resume
Summary
Senior Technical Writer with nearly a decade of experience architecting end-user education systems for SaaS platforms in cybersecurity, event management, and elections technology. Specializes in API documentation, information architecture, and in-app content strategy, with a track record of building documentation programs at early-stage startups and expanding into enterprise-scale DITA authoring. Industry speaker and advocate for documentation as a core product function.
Skills
Documentation & Content
Tools & Platforms
Technical
Experience
Senior Technical Writer
Feb. 2026 – Present- Leading the migration of the Aurora ASM documentation site to Arctic Wolf's DITA-based docs platform, having mapped 45 source documents into a 10-section, 100+ topic information architecture and designed a content-reuse system of shared conref libraries to keep definitions, procedures, and warnings consistent across docs
- Built an AI-assisted conversion workflow in Claude Code, authoring 65+ topics to date and publishing through the Heretto REST API, then scaled it for the full team with a shared GitHub repository, pull-request reviews, and a reusable AI skill
- Rebranded inherited docs-as-code documentation site to align with Arctic Wolf's visual identity, updating key platform documents to present Aurora ASM as part of the Arctic Wolf product family and running a bulk migration of all product terminology and support references from Sevco to Aurora ASM
- Authored new integration guides connecting Aurora ASM with adjacent Arctic Wolf products for cross-platform data ingestion
- Redesigned all in-app content in Userpilot with custom CSS, including announcements, tutorials, and the Aurora ASM Resource Center, while serving as the internal SME and primary vendor liaison on contract renewal, upgrade, and platform consolidation decisions
Technical Documentation Lead
June 2022 – Feb. 2026- Rebuilt and significantly expanded an inherited documentation site into a comprehensive knowledge base of 43 platform documents and integration guides for 141 platforms, covering onboarding, UI navigation, process workflows, conceptual documentation, SSO/MFA configuration, and API integrations—personally authoring an estimated 60+ integration guides
- Owned full information architecture of the documentation site, including platform selection, table of contents structure, and URL taxonomy, ensuring scalability and discoverability as the product grew
- Managed in-product announcements achieving an 85-90% completion rate, and established AI-assisted workflows to improve consistency and efficiency of the publication process
- Proposed and scoped a bidirectional sync between ReadMe and GitHub, sourcing implementation documentation and coordinating with engineering to deploy, streamlining the documentation review and editing workflow across teams
- Conducted vendor research and stakeholder interviews to select an in-app content platform, then designed and launched a two-track onboarding course in Userpilot tailored to distinct user types, including visual design of all course assets
- Planned documentation requirements for each new product release, collaborating with a Technical Lead to maintain an up-to-date API Reference aligned with product changes
- Contributed to UI/UX discussions and identified software bugs during documentation development, functioning as an additional product quality feedback loop
- Presented original research at BSides cybersecurity conferences in Bloomington, Indiana, and Orlando, Florida
Technical Writing Consultant
May 2021 – June 2022- Built Goldcast's integration documentation library from zero, producing written guides, video walkthroughs, and Pendo-based in-app tutorials covering 13 integrations by the time of departure
- Created realistic demonstration content for video tutorials by configuring live RTMP streams between Goldcast and external platforms including Zoom, using tools like OBS to simulate production broadcast scenarios
- Managed end-to-end app marketplace submissions for Adobe Exchange and HubSpot App Marketplace, including requirements gathering, form completion, and coordination with the design team to produce compliant brand assets and informational graphics for each listing
- Collaborated with Product and Customer Success teams to develop onboarding materials aligned with platform features, integration workflows, and webhook functionality
Technical Writing Consultant
Apr. 2018 – Nov. 2021- Produced written documentation and video tutorials for an elections-management software suite deployed across 18 states
- Built Moodle-based poll worker training courses with voiceover narration for the NYC Board of Elections, serving a jurisdiction of over 5.5 million voters
- Contributed to government RFP responses that secured contracts in Texas, New York, California, Pennsylvania, and Idaho
- Provided on-site client support during live elections, configuring and troubleshooting iPad-based electronic poll books
- Designed, developed, and deployed Tenex's website, building and maintaining all frontend content and structure with deployment to an NGINX server
Technical Writing Consultant
June 2019- Revised a Slack integration guide for Splash's event-marketing software to reflect recent UX and UI updates
Data Editor
June 2017 – Apr. 2018- Maintained a catalog of advertisements from television feeds on the iSpot platform to help track performance metrics
- Performed research on over 150 companies to learn about their brand, products, and any relevant jargon specific to their industries
- Wrote SEO copy for TV advertisements using AP Style that was regularly featured on iSpot and AdAge's web platforms
Education
BFA — Writing
2013 – 2017Minor: Film